Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you register an account, place an order, or communicate with our team. This includes:

• Personal Identifiers: Real name, delivery address, and contact phone number. (We do not collect or require your email address for account registration).
• Transaction and Order Data: Records of specific products ordered (including genuine Bisleri, Parry's, or Team 20L jars), billing history, and delivery timestamps.
• Device and Location Data — Precise Location Data: With your explicit permission, our mobile application collects precise background or foreground location data (GPS coordinates) to ensure accurate doorstep delivery route mapping across Thoraipakkam, Karapakkam, and designated areas of South Chennai.
• Technical Data: IP address, device type, and operating system versions required for application stability and performance.

2. How We Use Your Information

Sri Kamakshi Distributors uses the collected information strictly to manage your e-commerce experience, including:

• Processing your digital payments securely through integrated gateways and generating legal, GST-compliant tax invoices.
• Dispatching our internal logistics fleet to execute your Assured Doorstep Delivery directly to your location coordinates.
• Communicating transactional alerts, dispatch updates, and order confirmations via automated SMS, push notifications, or official WhatsApp Business updates.
• Enhancing our digital storefront design, tracking operational fleet efficiency, and providing responsive customer support.

3. Data Sharing and Disclosure (Marketplace Framework)

Water Panda operates strictly as an e-commerce marketplace and logistics network. We handle your data under rigid privacy boundaries:

• Operational Sharing: We share your specific delivery coordinates, name, and contact number only with our internal logistics dispatchers and delivery executives solely to execute physical fulfillment.
• No Third-Party Commercialization: We do not sell, trade, rent, or lease your personal information to third-party marketing firms, advertisers, or unauthorized external entities.
• Legal Compliance: We may disclose your data if strictly required by Indian statutory authorities under applicable taxation, cyber security, or data protection laws.

4. Data Security and Transit Encryption

We implement stringent technical and organizational security protocols to maintain the safety of your personal information:

• Encryption in Transit: All data exchanged between the Water Panda mobile application, web servers, and payment gateways is encrypted and transmitted securely using HTTPS and Secure Sockets Layer (SSL) protocols.
• Storage Security: Personal identifiers and delivery addresses are stored in secured database environments protected by industry-standard access control firewalls.

5. Your Rights & Account Deletion (App Store Compliance)

You retain full control over your personal data. At any time, you have the right to:

• Access, review, or modify your personal profile, addresses, and telephone details inside the account settings panel of the mobile app.
• Permanent Data Deletion: In strict compliance with Google Play and Apple Developer Policies, you can initiate a permanent account deletion request at any time directly through the Profile tab inside the Water Panda mobile application. Upon initiation and verification, all your personal identifiers, location maps, and profile parameters will be permanently scrubbed from our active production systems within statutory timelines.

6. Updates to This Policy

Sri Kamakshi Distributors reserves the right to modify this Privacy Policy as our e-commerce platform scales or as Indian data protection guidelines evolve. Any structural modifications will be updated on this page with a revised "Effective Date."

7. Contact Us & Grievance Redressal

For any questions regarding data privacy, account deletion assistance, or to raise a compliance query, please reach out to our administrative desk:

Legal Entity Name: Sri Kamakshi Distributors
Registrations: GSTIN Compliant & Registered Udyam MSME
Brand Name: Water Panda
Headquarters: Chennai, Tamil Nadu, India
Phone: +91 9047266966
Official Website: www.waterpanda.in